Terms of service

Last updated: 2026-05-18

1. Acceptance

By creating an account on DomainCare you agree to these terms and to our privacy policy. If you do not agree, do not use the service.

These terms are a contract between you (or the organisation you represent) and Artificial Systems SRL, a company registered in Romania (trade register number J2024001677058, VAT number RO42509655, registered office at Oradea Citadel, Building I, Oradea, Romania). We refer to ourselves as "DomainCare," "we," or "us." We refer to you as "you" or "Customer."

If you sign up on behalf of an organisation, you confirm you have authority to bind that organisation to these terms.

2. About this service

DomainCare is a monitoring and reporting service for Internet domains you own or operate. We run automated checks across uptime, TLS / SSL, DNS, email authentication, WHOIS / RDAP, redirects, robots.txt, sitemap, security headers, open ports, blacklist reputation, and page-speed scoring. We send alerts based on rules you configure.

We do not host your websites, register domains, or proxy your DNS. DomainCare is an observer: every check is a request a normal web browser, mail server, or DNS resolver could make on its own.

We continuously add and refine checks. New checks run on existing domains by default; you can disable any check on any domain from settings at any time.

3. Your account

DomainCare accounts are individual. One person, one account. We do not offer team or multi-user accounts at this time.

You sign in using one of:

• A passwordless magic link sent to your email address
• Your Google account (OAuth)
• Your GitHub account (OAuth)

Each magic link expires 10 minutes after we send it. We do not store passwords.

You must:

• Keep your email account secure (it controls access to DomainCare)
• Keep your account details accurate
• Verify your email address before adding domains beyond your first

You are responsible for all activity under your account.

4. Permission to monitor

You may only add domains you own, operate, or have written permission to monitor.

DomainCare is a passive observer: every probe is a request a normal browser, mail client, or DNS resolver could make on its own. That technical fact does not give you the right to monitor domains belonging to other parties without their consent. Monitoring third-party domains for any commercial purpose requires their explicit, written authorisation.

If we receive a credible complaint that you are monitoring a domain without authorisation, we may suspend monitoring of that domain pending review.

5. Acceptable use

You must not use DomainCare to:

• Conduct unauthorised security testing or port scanning beyond our published probe set.
• Engage in activity prohibited by computer-fraud or anti-hacking laws applicable to you or to the targets you are monitoring.
• Resell, white-label, or sublicense the service without a written agreement with us.
• Bypass plan limits through account rotation, multiple organisations, or similar means.
• Probe or interfere with DomainCare's own infrastructure beyond normal use of the dashboard, public API, and documented endpoints.
• Send abusive or excessive notifications through your configured channels (rate limits apply).
• Use the service in a way that violates applicable law, including export controls, sanctions, and consumer protection law.

We may suspend or terminate accounts that breach these rules.

6. Pricing, trial, and billing

6.1 Currency and pricing

Our pricing is volume-based per domain. Current bands are listed on our pricing page.

Pricing is shown in USD or EUR depending on your location. Your billing currency is locked at first checkout. Prices are shown inclusive of applicable VAT for consumers in the EU and EEA; for business customers with a valid VAT identification number, we apply the reverse-charge mechanism where applicable.

6.2 Free trial

New organisations receive a 30-day free trial with monitoring for one domain. The trial does not require a payment method.

When the trial ends, monitoring pauses until you subscribe.

6.3 Subscriptions and billing cadence

We offer two billing cadences:

• Monthly: charged at the start of each month.
• Annual: charged once for 12 months, at a discounted rate.

Annual subscriptions are invoiced upfront. Both cadences renew automatically at the end of each billing period until you cancel.

All payments are processed by Stripe. We do not see, store, or log full card numbers, CVC codes, or bank account details. Your billing page shows only the last four digits and card brand returned to us by Stripe.

6.4 Renewal reminders

For annual subscriptions, we send you a renewal reminder by email at least 30 days before your next billing date. The reminder includes:

• The amount that will be charged
• The renewal date
• A direct link to cancel from the billing portal

For monthly subscriptions, you can review your next renewal date and cancel at any time from the Stripe-hosted billing portal accessible from your account.

6.5 Cancellation

You may cancel at any time from Settings → Billing, which opens our Stripe-hosted billing portal.

Cancellation stops auto-renewal at the end of your current period. Monitoring continues until the end of that period, then pauses. We retain your data per the privacy policy until you delete your account.

6.6 EU and UK consumer right of withdrawal

This section applies only to consumers resident in the European Union, European Economic Area, or United Kingdom. It does not apply to business customers, customers acting in a professional capacity, or consumers outside these regions.

You have the right to withdraw from your purchase within 14 calendar days of your first payment, without giving any reason. To exercise this right:

• Email us at legal@domaincare.io with the subject "Withdrawal" within 14 days of your first payment, or
• Cancel from Settings → Billing

If you withdraw within the 14-day period, we will refund the full amount of your first payment within 14 days of receiving your withdrawal notice. The refund is issued through Stripe to the original payment method.

After the 14-day period, refunds are governed by section 6.7 below.

6.7 Refunds outside the withdrawal period

For all customers outside the EU/EEA/UK consumer withdrawal right above, and for EU/EEA/UK consumers after the 14-day period, refunds are handled case-by-case within 30 days of charge. Contact legal@domaincare.io to discuss.

6.8 Failed payment and account suspension

If a scheduled payment fails (card declined, expired card, insufficient funds, or similar), we notify you by email and through a dashboard notice. We will retry the payment over the following 15 days, sending reminder emails during that period.

If payment remains unresolved after 15 days, we suspend access to your dashboard, check history, and notifications. Your data is retained.

If your account remains unpaid for another 15 days (30 days total from the first failed payment), we delete your account and all associated data. After that point, restoration is not possible.

You can resolve the suspension at any time during the first 30 days by updating your payment method through the billing portal.

7. Data ownership and use

You retain ownership of every domain configuration, alert template, notification rule, and check result associated with your account.

We host this data on your behalf. We do not sell or share it for advertising. Aggregated, anonymised signals (for example, the percentage of monitored domains missing DMARC across our population) may be used to improve the service or in marketing material, but never in a form that identifies you or your domains.

You can export a full JSON dump of your account at any time from Settings → Account → Export. You can delete your account and all associated data from Settings → Account → Delete.

8. Service availability

We make best-effort uptime commitments but do not currently publish a formal Service Level Agreement.

Real-time service status is at /status. Planned maintenance windows that affect monitoring are announced through that page and by email when material.

DomainCare is not a substitute for your own operational monitoring of business-critical systems. Alerts may be delayed or missed for reasons including network issues, third-party outages, and maintenance windows. You agree to architect your operations accordingly.

9. Third-party services

DomainCare integrates with third-party services on your behalf. These include:

• Notification channels you configure (Slack, Discord, HTTP webhooks, email)
• Email delivery (via SMTP2GO)
• Payment processing and customer billing portal (via Stripe)
• Authentication (Google and GitHub OAuth, if you choose them)
• Public DNS blacklist reputation lookups
• Page-speed scoring (via Google PageSpeed Insights API)

When you configure such integrations, you accept the corresponding third party's terms. We are not responsible for the availability or behaviour of these services.

A full list of our subprocessors is in our privacy policy.

10. Termination

You may delete your account or cancel your subscription at any time.

We may suspend or terminate accounts that:

• Violate these terms
• Have payments unresolved for more than 15 days (see section 6.8)
• Show abuse signals, fraud, or unauthorised access (manually investigated, see section 16)

Where reasonable, we notify you by email before suspending.

11. Disclaimer and liability

11.1 Service warranty

The service is provided "as is" without warranties of any kind, express or implied, except as required by mandatory consumer protection law applicable to you.

11.2 Liability cap for business customers

If you are using DomainCare in the course of your business or profession, our aggregate liability for any claim arising out of or relating to the service is limited to the greater of:

(a) the fees you paid us in the 12 months preceding the claim, or
(b) $100 (or the equivalent in your billing currency).

11.3 Liability for consumers

If you are a consumer (using DomainCare outside any business or professional activity), our liability is limited to the maximum extent permitted by applicable law in your jurisdiction. Nothing in this agreement removes statutory consumer rights you have under your local law.

11.4 Carve-outs

Nothing in this section limits our liability for:

• Gross negligence
• Wilful misconduct
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

11.5 Indirect damages

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, missed alerts, lost data, or downtime of the systems you monitor with DomainCare.

12. Intellectual property

DomainCare retains all rights to the service, the dashboard, the documentation, the brand, and the underlying code.

You retain all rights to your data. You grant us a non-exclusive, worldwide, royalty-free licence to host, process, and transmit your data only as necessary to operate the service for you.

13. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond their reasonable control. These include natural disasters, war, terrorism, pandemics, government action, large-scale internet or infrastructure outages, third-party service failures, and labour disputes. The affected party will resume performance as soon as reasonably possible.

14. General provisions

Assignment. You may not assign these terms without our written consent. We may assign these terms in connection with a merger, acquisition, sale of substantially all assets, or corporate reorganisation.

Notices. Legal notices to us must be sent to legal@domaincare.io. Legal notices to you will be sent to the email address on file with your account.

Survival. Sections relating to payment of fees already accrued, intellectual property, data ownership, liability limits, governing law, and dispute resolution, along with any other provisions that by their nature should survive, will survive termination of these terms.

Severability. If any provision of these terms is found unenforceable, the remaining provisions remain in full force.

No waiver. Failure to enforce any provision of these terms does not waive our right to enforce it later.

Entire agreement. These terms, together with our privacy policy and any signed order forms or addenda, constitute the entire agreement between you and us regarding the service. They supersede any prior discussions or agreements.

Electronic acceptance. Your acceptance of these terms through the signup flow is binding and has the same legal effect as a signed paper agreement.

15. Changes to these terms

We may update these terms from time to time. We will notify you by email and through an in-app notice.

Minor changes (wording clarifications, formatting, additions of optional features, updates to the subprocessor list) take effect on the date we publish them. Continued use of the service after publication constitutes acceptance.

Material changes (anything that narrows your rights, expands your obligations, increases pricing, or changes how we process your personal data) will be announced at least 30 days in advance. For business customers, continued use after the effective date constitutes acceptance. For consumer customers in the EU, EEA, and UK, we will request affirmative acceptance through an in-app prompt.

If you do not accept a material change, you may cancel your subscription before the effective date and receive a pro-rated refund for any unused portion of a prepaid term.

16. Automated decisions

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects, within the meaning of Article 22 GDPR.

The only automated process that affects your service access is the suspension procedure for failed payments described in section 6.8. You retain the right to contact us at any time during that process to dispute the suspension or request human review.

Decisions involving suspected abuse, fraud, or violation of these terms are reviewed by a human before any action is taken.

17. Governing law and disputes

These terms are governed by the laws of Romania, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these terms or the service will be brought exclusively before the courts of Bihor County, Romania, with the Bihor County Tribunal (Tribunalul Bihor) as the court of first instance for commercial disputes.

If you are a consumer resident in the EU, EEA, or UK, this exclusive jurisdiction clause does not override your right to bring proceedings in the courts of your country of residence, where mandatory consumer protection law gives you that right. The European Commission also operates an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18. Contact

• General support: hello@domaincare.io
• Privacy and data requests: privacy@domaincare.io
• Legal notices: legal@domaincare.io
• Security disclosures: security@domaincare.io